Return Policy

Return & Refund Policy

At 118lights, each lightbox is individually produced and assembled by hand.
We aim to keep our policies clear, fair, and transparent.

If your order arrives damaged or non-functional:

• Contact us within 48 hours of delivery with photo or video proof
• Approved claims must be returned within 7 days of approval

We will provide a prepaid return label and offer either:

All costs are covered by [Store Name] for verified defective items.

Returns for preference reasons are accepted if:

• Requested within 7 days of delivery
• Product is unused and in original packaging

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

Opened, installed, or used items are not eligible for return.

Custom products (names, logos, special colors) are final sale unless defective or damaged during transit.

Because each product is individually manufactured using 3D printing and hand finishing:

Minor cosmetic variations may occur such as:
• subtle layer lines
• small resin bubbles
• minimal light bleed

These are normal characteristics and not defects.